There was a long lead-time to issue reimbursement checks to customers assisting with the Petroleum Cleanup Fund (PCF) because of redundancies in the review and appeal process. Only 31% of claims were paid within 30 days of receipt. Innovation was needed to provide more time for staff to address reimbursement activity and money owed to the […]
The Department of Administrative Services is responsible for setting policy for statewide travel across all agencies, and they needed to have processes that were updated to the 21st century, as many were outdated and burdensome. There was resistance to spending an entire week in a lean event, especially when dealing with staff shortages. However, they […]
Written by Brion