Bella Englebach interviews Kerry L. Bass about his work with ASQ to help make elections secure and fair. He discusses the variation in state election laws, the challenges of voter registration, long lines at polling locations, and how the Kano Model can explain voter expectations. You can visit “The Edges of Lean” podcast episode page […]
The Poverty Outcomes and Improvement Network Team (POINT) initiative has provided a results-oriented project showing that quality improvement methods are relevant to the work of nonprofits. The nonprofits involved in the project used quality improvement methods to understand and improve their processes, enabling them to help more people find good paying jobs, housing, and other […]
Willy Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect position to take on their organizations’ Social Responsibility (SR) initiatives, and that SR fits well into the future of quality. He discusses how achieving “quality of life” should include the entire ecosystem, not just optimizing one species (humans) at the […]