The City of Coral Gables (FL) IT department worked together on response times and efficiencies with a Lean Six Sigma improvement project. The process empowered their team to look inward and outward, identifying opportunities that could make a difference over a short period of time. One initiative was to dedicate assigned IT liaisons to each […]
Quality professionals possess a unique skill set that can be used to prevent problems outside of their organizations. The author shows how applying quality tools, such as Pareto analysis, failure mode and effects analysis, and quality function deployment, can help solve issues such as homelessness in Seattle, and deaths from diarrheal disease for children under […]
Written by Brion