Washington realized that the previous business model for determining eligibility and managing public assistance caseloads was not designed to handle the pressures presented by double digit increases in workload and devastating staffing reductions. The new processes focused on freeing up administrative capacity and improving quality by streamlining the most important eligibility practices and processes: initial […]
The State of Nevada had the highest unemployment and foreclosure rates in the country in 2010, and was facing skyrocketing demand for Medicaid and other social services. The Nevada Department of Health and Human Services (DHHS) and Division of Welfare and Supportive Services (DWSS) engaged Change & Innovation Agency (C!A) to analyze their work processes and […]
Written by Brion