Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
King County streamlines the travel expense process with Eunjoo Greenhouse, the Deputy Director of the Finance and Business Operations Division (FBOD). Valerie Ceban, a Budget Analyst for the Department of Information Technology, wanted to help too as she oversaw the lengthy travel approval process and wanted a good project to pursue her Green Belt Certification. Initial […]
Written by Brion
Kara Cuzzetto is a Lean Specialist at King County and previously worked in Healthcare where she became Lean certified. The Wastewater Division process for Procurement Contracts took over 300 days to complete and team members didn’t fully understand the entire process. The team performed a Gemba Walk, created a Process Map which allowed them to understand the whole […]
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Chris Franco was a Lean Six Sigma Green Belt and Special Projects Coordinator at King County in the state of Washington. His team at King County decided it was time to focus on the Special District Fund Request Process. It was a painful process for the customer which made it a great opportunity for improvement. […]
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Kristin Kielich, a Senior Strategic Initiatives Analyst at UC San Diego, and her team of problem solvers, set out to make the hiring process faster and easier for every party involved. Their goal was to streamline and clarify the process to increase the completion of the on boarding form to 100% and ensure 100% of new […]
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Due to the rapid growth of their organization, Lynne and her process improvement team sought to increase the work done in the amount of another person without being to be able to hire for said person. After initial research, Emmons found: The team was currently doing about 283 different deliverables – ranging from audits, licensing, meeting, […]
Written by Brion