A Six Sigma DMAIC project was launched to reduce Housekeeping and Admin Supplies within the YMCA, which was costing them $1.3 million per year. The project set a goal to reduce costs by 5%, which could save them $64,000 per year. The team gathered and analyzed the spending data, and reviewed key suppliers used within […]
Cape Cod Child Development in Cape Cod, MA is a trailblazer in applying Lean Six Sigma to the nonprofit world. Grants are being completed 90 percent of the time within 24 hours of the due date, giving the grant writer minimal time to review. This impacts the efficiencies within the process which could potentially result in […]
Written by Brion
Change was needed at the Ohio Department of Mental Health and Addiction Services because there was no standard process for their orientation, screening, assessment and treatment plan. Current and future state mapping was conducted to identify improvement opportunities. Ideas were brainstormed and organized using an Affinity diagram, and included orientation training, visualizing the waiting list, […]
Written by Brion
The City and County of Denver proposed a new citywide licensing and enforcement system in 2016 that allows short-term rentals (STRs) in Denver’s residential neighborhoods to ensure the city’s rules and regulations are staying current with the emerging “shared economy.” To quickly develop processes that efficiently and effectively track STR operators throughout the city, the […]
Written by Brion
The Loudoun County Animal Shelter in Virginia had a significant increase in the number of dog licenses purchased as a direct result from legislation passed requiring veterinarians to submit vaccination certificates to their locality. Their process for pet adoptions had become bogged down and the front counter staff were feeling overwhelmed. An employee that had […]
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There are approximately 250-500 refugees arriving in Mannheim, Germany per week, which is also approximately the speed at which the office can hand out papers. There was approximately a 5-week backlog of unregistered refugees, hence there was a need to improve capacity. The actual asylum claim process has a much larger backlog of multiple months, […]
Written by Brion
The Denver Public Works Transportation & Mobility (PWT&M) bike team – (engineers, contractors and technicians) collectively came together and identified the bike lane implementation process as one that could be improved. Instead of seeing the pain of the process as too large, the team broke the process and its defects down, using value-add analysis, process […]
Written by Brion
Prior to making changes to the way unemployment applications were handled, it would take 5 or more days to get a decision and payment to those in need. Often times, applicants would have to call back to check the status, and request that their application be escalated. After a series of kaizen events, where they […]
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In 2012, Denver Human Services (DHS) was taking up to five days before a worker could begin reviewing a case to determine if an individual may be eligible for benefits. To better meet the needs of their customers, the scanning team decided to make their process more efficient. Over the course of 6 months, process maps were created, […]
Written by Brion