IT Service Manager Lynn Underwood and Strategic Initiatives Analyst Matt Helton teamed up to tackle the problem as part of their Green Belt Certification at the University. After measuring the end-to-end prep time for nine separate Yellow Belt Classes, they found it ranged from 6 to 8 hours and averaged about 7 hours. Their Sponsor, Senior Director […]
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to outdated information in their system, many taxpayers weren’t receiving these notices. Mail blow backs were likely responsible, which are are any returned mail that was unable to […]
Written by Brion
Kara Cuzzetto is a Lean Specialist at King County and previously worked in Healthcare where she became Lean certified. The Wastewater Division process for Procurement Contracts took over 300 days to complete and team members didn’t fully understand the entire process. The team performed a Gemba Walk, created a Process Map which allowed them to understand the whole […]
Written by Brion
Opportunities for Ohioans with Disabilities, an agency within the state of Ohio needed to change their current process for completing extended employment surveys. The agency needed to develop a streamlined process to meet federal requirements for compliance. Using a current state swimlane map and a fishbone diagram, they were able to reduce the number of […]
Written by Brion