by Brion Hurley Kieran Mohammed started his Lean Six Sigma journey as an operations manager in manufacturing. His early years taught him how performance success relies on the development of and collaboration with people. Along with his experience as a performance improvement consultant and program analyst in government, he has tailored his own unique approach […]
Jeff Foster, Director of Process Improvement at the San Diego Zoo, shares his thoughts on how they balance internal and external customer voices. “Internally we have two camps here you have the guest facing camp and the animal facing camp. Half the people in the organization have guest facing roles in some way, shape or […]
Written by Brion
Michael (Mike) Grogan is an Irishman who was working in Lean manufacturing in the United States for many years until a holiday to Tanzania a couple of years ago opened his eyes up to what he calls one of the largest humanitarian crises on the planet: the state of healthcare in Africa. Lessons on Lean […]
Written by Brion
Does using process excellence to help fight poverty sound far-fetched? It’s not, according to Andrew Parris, Business Process Specialist at World Vision, an international children’s charity. Parris has been working in East Africa for the last couple of years and in this Process Perspectives podcast, he joins the program to tell us more about what […]
Written by Brion
Interview with Donna Maxfield, Chief of Staff for the United Nations Departments of Peacekeeping Operations and Field Support. She describes how the UN is using Lean Six Sigma to improve the efficiency of its peacekeeping operations. Improvements were made in speeding up reference and medical clearance checks, and aligning roles and responsibilities. Read more at: […]
Written by Brion