The City of El Paso set out to improve their asphalt repair service and reduce their pothole repair time. The way the process for asphalt repairs was being performed was inconsistent, affecting costs and public service. A team used the Lean Six Sigma process to identify important opportunities: Mobilization – make travel time more efficient Data […]
Despite the city’s efforts to fill potholes in a timely manner, a Community Survey of resident satisfaction revealed the satisfaction rate in 2014 registered 38%. With under 50% satisfaction, the City was discouraged to read these results. What was concerning is they thought they were doing pretty well in the potholes category. If a citizen […]
Written by Brion
El Paso City Manager, Tommy Gonzalez, proposed a budget that allocated $50,000 for Lean Six Sigma training. He said, “When it comes to government efficiency, there are multitudes of skeptics and naysayers. However, streamlining operations, achieving cost savings and improving service are all within reach for any public-sector agency.” Pothole repairs were the public works department’s focus. […]
Written by Brion