In Louisville, Kentucky, Greg Fischer, businessman and Six Sigma Black Belt, became mayor in 2010. He initiated the transformation of public service through two strategic actions: LouieStat: An organizational performance review program that uses the total quality management approach of plan, do, check, act (PDCA) for problem-solving. Office of Performance Improvement (OPI): A centralized team […]
Using your improvement skills for social good. Humanitarian engineering, social services engineering, skills based volunteering, sustainable engineering
Written by