What are some useful tools for process improvement experts amidst the COVID19-induced chaos, that also continues to inspire the “collective innovative spirit.” Katie from the City of Denver’s Peak Academy has identified these 6 tools to help you in the virtual world: Brainstorming Voice of the Customer Process Mapping Visual Management Nudges & Social Engineering […]
Peak Academy Black Belt graduate, Madeleine Binsfrahm, took her Process Improvement and Innovation training to her colleagues at The Women’s Bakery (TWB) – an organization that supports vulnerable women in Rwanda through extensive training and provides affordable, quality bread to the community. The staff have tackled process mapping exercises, developed visual management tools in the form of […]
Written by Brion
Gay Chulajata works for the City of Denver, and helps business owners navigate the process of becoming a certified small/minority/women owned business (among other types). This allows them the opportunity to join a competitive pool of other business owners and bid on City-related contracts that involve construction or professional services. As a woman, a minority, […]
Written by Brion
On Thursday May 23rd, the Peak Team hosted the first ever Peak Academy Awards, an event meant to highlight and celebrate over 250 innovators and process improvements across nine different categories from the City and County of Denver, and other agencies that have worked with Peak in the past year. Categories include: Best 6-S Best […]
Written by Brion
Open Media Foundation runs Denver Open Media, the public access TV station in Denver that rents equipment and teaches classes to nonprofits and community members. Recently, five staff members became Black Belts through PEAK Academy, and in four short months, they’ve been innovating new and creative solutions as a team. The following innovations reflect a […]
Written by Brion
Staff at the Denver Animal Shelter worked with the Denver Peak Academy to save $1 million in cost savings to taxpayers, and place more pets in good homes. Their improvement ideas led to better photo taking to improve the online experience, and developing a volunteer dog jogging initiative. Pets were also benefiting from more treats […]
Written by Brion
In 2012, Denver Human Services (DHS) was taking up to five days before a worker could begin reviewing a case to determine if an individual may be eligible for benefits. To better meet the needs of their customers, the scanning team decided to make their process more efficient. Over the course of 6 months, process maps were created, […]
Written by Brion