Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
by Brion Hurley Philip Washburn started to learn about Lean Six Sigma when he had recently become the Program Director of Habitat for Humanity-MidOhio. Habitat for Humanity helps build affordable new homes around the world. Philip quickly realized that Lean Six Sigma tools had potential to help the organization. He became a certified Black Belt […]
As the President of a local nonprofit, Recycling Advocates, Brion Hurley was able to use his Lean and Six Sigma background to help raise money at a Zero Waste conference. Through the use of Lean Six Sigma techniques, he was able to plan a successful event using FMEA concepts, use data to predict attendance and […]
A Six Sigma DMAIC project was launched to reduce Housekeeping and Admin Supplies within the YMCA, which was costing them $1.3 million per year. The project set a goal to reduce costs by 5%, which could save them $64,000 per year. The team gathered and analyzed the spending data, and reviewed key suppliers used within […]
Due to an increased number of incident reports being submitted over a 6 month period at Cape Cod Child Development, Lesley Guertin and her team of problem-solvers set out to identify the root causes of the issue and improve the process. Goal Statement: To decrease the number of incident reports from 30 to 15 a month […]
A presentation given by John Lafferty at an ASQ Blue Ridge chapter meeting. The improvement team from the Light of Marnie organization was trying to improve the image of the community, and help them better understand their stakeholders. The project cleaned up local roads and fixed potholes, improved the appearance to buildings and schools, and provided […]
Cape Cod Child Development in Cape Cod, MA is a trailblazer in applying Lean Six Sigma to the nonprofit world. Grants are being completed 90 percent of the time within 24 hours of the due date, giving the grant writer minimal time to review. This impacts the efficiencies within the process which could potentially result in […]
Due to the rapid growth of their organization, Lynne and her process improvement team sought to increase the work done in the amount of another person without being to be able to hire for said person. After initial research, Emmons found: The team was currently doing about 283 different deliverables – ranging from audits, licensing, meeting, […]
Cape Cod Child Development is a trailblazer in applying Lean Six Sigma to the nonprofit world. Lisa Donovan, Director of Family Advocacy is helping to increase services available to the homeless population. The goal of the project was to increase the homeless families receiving benefits at Cape Cod Child Development. Some Lean Six Sigma tools […]
The issuance of Notice of Operational Deficiency (NOD) process resulted in a backlog of referrals that needed to be cleared. From late 2013 to early 2017, little work was done to complete the NOD referrals. This was due to no clear defined NOD process, NOD referral rates faster than can currently be produced, and thus […]