Algonquin College chose their Recruitment through Registration process as their first Lean project. It was a cross-departmental process that created value for their clients from the moment they showed interest in the College until they registered as students. The college started the project by using the Enterprise Value Stream Mapping™ Tool. The key elements of […]
The Algonquin College Lean effort, which began in 2005, continues to make inroads. An improvement team collected and analyzed data to gain a better understanding of demand patterns. This has allowed the department to maximize their outreach activities without increasing wait times for face-to-face sessions. Each year the College aims to start 12 -15 new […]
Written by Brion
The Region of Peel (Ontario, Canada) continues to demonstrate its commitment to providing services that are effective and efficient, which provide value for the residents’ tax dollars. This commitment ensures that the Region remains innovative in order to improve community outcomes. The Region developed a Continuous Improvement Program to ensure client needs and user experiences […]
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Carleton University hosted two successful pilot projects using the Lean formula that led to immediate improvements in their Graphic Services Department and Admissions Department. The Graphic Services Department wanted to run more efficiently and increase their production. With input and engagement received directly from staff, the employees’ suggestions for change were very successful. After implementing […]
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MDS Nordion is a world leader in the supply of isotopes for medical purposes. It is a highly regulated business with very strict restrictions on electronic document management including approval signature processes. The issue they had to solve was how to continue to fully comply with regulations while improving turnaround time and efficiency – Value […]
Written by Brion