The issuance of Notice of Operational Deficiency (NOD) process resulted in a backlog of referrals that needed to be cleared. From late 2013 to early 2017, little work was done to complete the NOD referrals. This was due to no clear defined NOD process, NOD referral rates faster than can currently be produced, and thus […]
Presently, the Ohio Bureau of Workers’ Compensation mails paper invoices to employers. This require a lot of supplies and postage. The invoicing system also sends overlapping invoices to some employers, which creates confusion. Additionally, the invoice is difficult to understand. They created four goals to work on: Goal 1: They wanted to create a better […]
Written by Brion
Change was needed at the Ohio Department of Mental Health and Addiction Services because there was no standard process for their orientation, screening, assessment and treatment plan. Current and future state mapping was conducted to identify improvement opportunities. Ideas were brainstormed and organized using an Affinity diagram, and included orientation training, visualizing the waiting list, […]
Written by Brion
Akron Children’s Hospital provided Lean Six Sigma training and certification of two employees of the Akron-Canton Regional Foodbank. The costs of Six Sigma training, even when nonprofits understand the benefits, tend to rule it out as a process improvement option. At about $6,000 per person, it’s hard to justify when resources are already stretched. The […]
Written by Brion
Russell Maroni, a Lean Six Sigma leader at The Akron Children’s Hospital Center of Operations Excellence (COE), had the opportunity to spend much time in Haiti as a selfless volunteer. During his time there, he wrote his thoughts in a journal, which he has since published as a Kindle Book. When you buy and read […]
Written by Brion
A reprographics shop at Cuyahoga Community College conducted a 5S event to sort out excess supplies, organize the needed materials, and optimize the flow of product through their shop. This resulted in improved customer service and satisfaction.
Written by Brion
Toyota has partnered with St. Vincent De Paul in Cincinnati to help more efficiently pack and distribute Thanksgiving Day boxes. A Toyota employee volunteered during last year’s handout and noticed the process could be more efficient. This year, he brought in experts from Toyota’s assembly line to meet with key volunteers. They’ve got the packing […]
Written by Brion