In Louisville, Kentucky, Greg Fischer, businessman and Six Sigma Black Belt, became mayor in 2010. He initiated the transformation of public service through two strategic actions: LouieStat: An organizational performance review program that uses the total quality management approach of plan, do, check, act (PDCA) for problem-solving. Office of Performance Improvement (OPI): A centralized team […]
In 2012, Louisville Metro setup a process improvement team to help solve problems within the city. Steve Pollock explains how he helped shift the internal improvement experts from reactive coaches to proactive consultants with a daily management system, in order to better engage with the different departments and agencies. They also reduced the lean training […]
Written by Brion