No process is ever going to be perfect, but there is value in continuously improving whatever can be made better. For the past few years, the Motor Vehicle Division has been looking at its processes using tools related to Lean Six Sigma to eliminate waste and improve quality. Nearly two years ago, the Office of […]
Over the years, Iowa state government has been involved with numerous improvement processes, with varying degrees of success. One improvement tool now in action in the Iowa DOT’s Motor Vehicle Division (MVD) is the Kaizen process, supported by the Iowa Department of Management’s (DOM) Office of Lean Enterprise. Mark Lowe, MVD director, says his group […]
Written by Brion