Private and Public Sector Continuous Improvement with Drew Erdmann – The Lean Solutions Podcast

Patrick Adams interviews Drew Erdmann, who served as the chief operating officer of the state of Missouri from February 2017 to April 2021. Under two governors, he was responsible for leading the management transformation across the state of Missouri’s 16 Cabinet departments, which equates to roughly 45,000 employees. He talks about his private and public […]

Strategic Thinking Yields Continuous Improvement for Mid-America Transplant

Mid-America Transplant is a private, nonprofit organ procurement bank that works with its partner hospitals to procure donated organs and tissues and then provide them to transplant centers and tissue processors. Mid-America Transplant uses data from customers to determine their satisfaction with the donation process. Customer complaints per case have been close to zero since […]