Matthew Singh is the Director of Operational Excellence and Master Black Belt for the Department of Administrative Services in the state of Nebraska and has 20 years of experience in progressive management roles. In this interview with Patrick Adams of the Lean Solutions Podcast, they discuss his work in the state of Nebraska and the […]
In 2015, the City of Dallas (COD) launched a Lean Six Sigma (LSS) program to help provide services to citizens more efficiently and effectively. The program was placed within the new Office of Innovation (OOI), to help provide the necessary ecosystem that allows ideas to germinate, take root and flourish. LSS works closely with the […]
Written by Brion
Alex Ogunji is a Master Black Belt with the Los Angeles County Registrar Recorder Clerk. To address financial variances between two different payment systems, and to reduce the time to reconcile the variances, he organized a cross-functional team across the three bureaus to create a Swimlane Map which would capture the whole payment process end-to-end. The activity […]
Written by Brion