The objective of the Value Stream Mapping event for the Iowa DNR was to understand existing priorities, basic functions, associated partners and audiences for each of the river programs in the Department. They developed a transformation plan that included website updates, health alerts, modeling and flood recovery programs. Download the report out presentation at: https://dom.iowa.gov/sites/default/files/documents/2016/11/DNR-Iowa-River-Programs-Report-Out-2015-02-12.pdf
The event will deal with the Iowa Utilities Board (IUB) and Office of Consumer Advocate (OCA) billing process from the point assignable time is identified to the point payment from the industry is posted for receipt. The goal was to reduce the number of billing sheets errors and invoice errors to 0%, and meet the […]
Written by Brion
A kaizen event with the Iowa Finance Authority (IFA) worked to improve the cash receipt process to correctly allocate and fully balance all the transaction invoices and cash receipts. The goal was to reduce the number of hand-offs by 25% and the number of unresolved open items by 0%. The event resulted a 100% zero […]
Written by Brion