Optimizing Processes in Louisville, Kentucky

In Louisville, Kentucky, Greg Fischer, businessman and Six Sigma Black Belt, became mayor in 2010. He initiated the transformation of public service through two strategic actions: LouieStat: An organizational performance review program that uses the total quality management approach of plan, do, check, act (PDCA) for problem-solving. Office of Performance Improvement (OPI): A centralized team […]

Refreshing Louisville Metro’s Problem-Solving System

In 2012, Louisville Metro setup a process improvement team to help solve problems within the city. Steve Pollock explains how he helped shift the internal improvement experts from reactive coaches to proactive consultants with a daily management system, in order to better engage with the different departments and agencies. They also reduced the lean training […]

Toyota and Louisville Metro partner to improve the city’s Fleet Maintenance Yard

The Louisville Metro Government identified the city’s Fleet Maintenance Yard as an area of opportunity for a “continuous improvement initiative”. For three months Toyota’s support center staff donated time and expertise to help make the changes happen, resulting in: 37% reduction in vehicle backlog 75% reduction in repair time The fleet repair team gained valuable […]