In Louisville, Kentucky, Greg Fischer, businessman and Six Sigma Black Belt, became mayor in 2010. He initiated the transformation of public service through two strategic actions: LouieStat: An organizational performance review program that uses the total quality management approach of plan, do, check, act (PDCA) for problem-solving. Office of Performance Improvement (OPI): A centralized team […]
In 2012, Louisville Metro setup a process improvement team to help solve problems within the city. Steve Pollock explains how he helped shift the internal improvement experts from reactive coaches to proactive consultants with a daily management system, in order to better engage with the different departments and agencies. They also reduced the lean training […]
Written by Brion
The Louisville Metro Government identified the city’s Fleet Maintenance Yard as an area of opportunity for a “continuous improvement initiative”. For three months Toyota’s support center staff donated time and expertise to help make the changes happen, resulting in: 37% reduction in vehicle backlog 75% reduction in repair time The fleet repair team gained valuable […]
Written by Brion
Dedicated to continuously improving its operations, the City of Louisville invited Toyota (TSSC) to help upgrade its maintenance services for the city’s fleet of vehicles– reducing its backlog by 37% and cutting repair time by 75% in just two months.
Written by Brion