21st Century Dept of Motor Vehicles in State of Connecticut – Gemba Academy

The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]

This is How the City of Hayward, CA Uses Modern Lean Innovation Strategies

Kelly McAdoo is the City Manager & CEO of the City of Hayward in Alameda County, California. She’ll be speaking during 2016 Lean Startup Week about how she uses Lean Startup principles to empower government employees and to improve resident satisfaction. As part of Lean Startup Week’s “Future of…” series, Jennifer Maerz asked Kelly to tell me more […]