Environmental analysts Elaine DeSalvo and Brent Madho from the State of Connecticut Department of Energy and Environmental Protection (DEEP) discuss improvements made in 2015 to reduce times by 20% in the application review process. A weeklong lean event was conducted, and actions were implemented over the next year. Process steps were reduced by 34% (too […]
In 2011, legislation was passed to spearhead lean thinking across the State of Connecticut. The program was originally rolled out by April Capone in 2012 with the assistance of the Lean Enterprise Institute (LEI), and a full-time role position was created and filled in Nov 2013 by Alison Fisher. Ron Pereira from Gemba Academy attended […]
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In this interview with Gemba Academy, John Vittner and Alison Fisher discuss how teams must show that they have implemented Lean into the process before applying and getting funding for any information technology (IT) solutions. They made this change to help incentivize agencies to collaborate with each other, instead of “automating the waste.” By implementing […]
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Their history of Lean in this department went back to Total Quality Management (TQM) in the 1990’s, where they started to map out processes to identify improvement ideas. However, what was missing from TQM was the leadership commitment and employee involvement in the improvement work. There was a $7B deficit that drove the need to […]
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The Connecticut Department of Energy and Environmental Protection (DEEP) Commissioner Robert Klee sits down with Gemba Academy’s Ron Pereira to learn about the history of Lean in his organization, Over 80 week-long kaizen events have been completed, and over half of the staff have taken Lean training or been involved in a lean event, helping to build […]
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The Connecticut Department of Energy and Environmental Protection (DEEP) oversees the underground storage tank (UST) of petroleum (typically managed by gas stations and trucking companies). Their goal is to prevent leaks from getting into the local groundwater and wells that are used as a drinking water source by 1/3 of the population in the state. […]
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Ron Pereira of Gemba Academy participated in Connecticut’s statewide Lean Showcase for 2016, held at the Connecticut State Capitol. He met with several of Connecticut’s officials and other state employees to discuss their governmental Lean journey and recorded interviews and sessions about LeanCT improvement projects. Links below will go to a summary article about each […]
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The State of Connecticut Department of Administrative Services (DAS) established a lean facilitator role to help expand the use of Lean in their organization to better serve other agencies and taxpayers. Jason Crisco describes the steering committee (DAS Lean Council) they set up, and some of the projects and events they have worked on in […]
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The Department of Administrative Services is responsible for setting policy for statewide travel across all agencies, and they needed to have processes that were updated to the 21st century, as many were outdated and burdensome. There was resistance to spending an entire week in a lean event, especially when dealing with staff shortages. However, they […]
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The Procurement office within the Department of Administrative Services in the State of Connecticut actually began its improvement journey in the late 1990’s with a paperless effort. In 2013, IT procurement was taking too long and with a recent merger, a lean event was coordinated. They had lots of success in the first official event, […]
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