Governor Pete Ricketts and the State of Nebraska’s Center of Operational Excellence (COE) highlighted recent examples of how the COE is improving the operations of state agencies. The COE serves as the hub that is working with state agencies to train state teammates on how to improve the operations of government, identify waste, and deliver better […]
A case study was conducted at the San Diego Zoo Global to provide a better experience for the visitors, and a better life for the zoo animals by helping the organization into Lean thinking. Some of the huge mammals at the zoo (that are hard to treat) were carefully examined for how to improve the […]
Written by Brion
In this interview with Gemba Academy, John Vittner and Alison Fisher discuss how teams must show that they have implemented Lean into the process before applying and getting funding for any information technology (IT) solutions. They made this change to help incentivize agencies to collaborate with each other, instead of “automating the waste.” By implementing […]
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A kaizen event was performed at the Elderbridge Agency on Aging. The goal of the event was to streamline the process to 90% accuracy within one year, and reduce duplication of client intake information by 50%. The team mapped the current state value stream map (VSM) of the process, then brainstormed all duplicate tasks. The team […]
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A lean event was conducted to look at the Iowa Utilities Board’s (IUB) current electronic filing process from the time a record is submitted through retention. The goal was to increase efficiencies, reduce process time from submission to user availability by 50%, and to achieve 100% compliance with retention standards. The event plan resulted in a […]
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This event scope was to address the process from when IDPH receives the first piece of paperwork regarding a new mental health counselor to when the license is issued from IDPH. The goal of the event was for 80% of the time to be able to issue a license within 3-5 working days of the […]
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The objective of the Value Stream Mapping event for the Iowa DNR was to understand existing priorities, basic functions, associated partners and audiences for each of the river programs in the Department. They developed a transformation plan that included website updates, health alerts, modeling and flood recovery programs. Download the report out presentation at: https://dom.iowa.gov/sites/default/files/documents/2016/11/DNR-Iowa-River-Programs-Report-Out-2015-02-12.pdf
Written by Brion
Applying lean to government is a movement in its early stages. Lean thinking applied to public service processes can help deliver more value to customers, namely citizens. Lean management makes work processes better so government becomes more effective and efficient. That means government should engage all public servants in lean thinking and practice to tap their creativity […]
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The event will deal with the Iowa Utilities Board (IUB) and Office of Consumer Advocate (OCA) billing process from the point assignable time is identified to the point payment from the industry is posted for receipt. The goal was to reduce the number of billing sheets errors and invoice errors to 0%, and meet the […]
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A kaizen event with the Iowa Finance Authority (IFA) worked to improve the cash receipt process to correctly allocate and fully balance all the transaction invoices and cash receipts. The goal was to reduce the number of hand-offs by 25% and the number of unresolved open items by 0%. The event resulted a 100% zero […]
Written by Brion