Despite the city’s efforts to fill potholes in a timely manner, a Community Survey of resident satisfaction revealed the satisfaction rate in 2014 registered 38%. With under 50% satisfaction, the City was discouraged to read these results. What was concerning is they thought they were doing pretty well in the potholes category. If a citizen […]
In the state of Washington, Tacoma Public Schools is striving to improve the education they provide to their children by: The staff received Lean Six Sigma Green Belt training to learn how to apply Lean Six Sigma concepts in real world applications and complete improvement projects that make an impact. The online Lean Six Sigma […]
Written by Brion
City of Gahanna (OH) Administrator Jennifer Teal joins GovLove to discuss how she’s used her black belt in Lean Six Sigma to improve operations and the unique way they taught residents to use roundabouts. Jennifer also shared her experience as a female City Administrator and how she balances her work and life. Topics: Lightning round […]
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Governor Pete Ricketts and the State of Nebraska’s Center of Operational Excellence (COE) highlighted recent examples of how the COE is improving the operations of state agencies. The COE serves as the hub that is working with state agencies to train state teammates on how to improve the operations of government, identify waste, and deliver better […]
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Kern County will reveal its plans Tuesday for moving beyond the toy catapult stage of improving the efficiency of county government. The Kern County Board of Supervisors will listen to a presentation on the future of the popular Lean Six Sigma system for improving county management, leadership and innovation. For much of the year the […]
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The past few years have been challenging economically for the County of Kern. Due to the fall in the price of oil, the county has endured budget cuts and hiring freezes, and this past year, public safety was cut to balance the budget. Anything that can save the county money and allow us to operate […]
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City of El Paso employees have embarked on a new training program that has saved hundreds of thousands of dollars while creating a better work flow for City staff and the residents of El Paso. It is a combined approach, using best practices from Lean and Six Sigma, called Lean Six Sigma. This video explains […]
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El Paso City Manager Tommy Gonzalez, wanted to ensure that all employees were empowered to serve as agents of change. Some of the greatest innovations and improvements come not from the top down, but from the bottom up. The city challenged each department to look within and identify areas for enhancing performance or streamlining operations, […]
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One of the techniques that businesses are using to drive down waste, improve customer satisfaction and improve bottom line performance is Lean Six Sigma. I never imagined that lean principles could be combined with religious principles. But two men in Wisconsin are doing exactly that, creating the concept of what they call Lean Ministry. Their […]
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Working with Jefferson Parish Animal Shelter (JPAS) shelter staff, students from Loyola University New Orleans designed a month-long pilot to improve the process of selecting homeless dogs for euthanasia, finding caring homes for 60 dogs who otherwise would have been put to sleep. The Lean “5S” concepts were applied to reducing the time for potential […]
Written by Brion