The Dutch Immigration and Naturalization (IND) Agency in The Netherlands is seeing a significant increase in the number of refugees. This increase in tens of thousands of applications is due to the current geopolitical situation, with conflict and poverty ravaging several countries. They have embarked on a lean journey with an internal team and begun […]
Isaac Hughley, Process Improvement Specialist with the Indiana Department of Revenue presented at the monthly Indianapolis ASQ section meeting in September 2021. He discussed how kaizen events can be used in the public sector to address complex and unique challenges (especially during a pandemic). He shares an example of a kaizen event in which the […]
Written by Brion