Opportunities for Ohioans with Disabilities, an agency within the state of Ohio needed to change their current process for completing extended employment surveys. The agency needed to develop a streamlined process to meet federal requirements for compliance. Using a current state swimlane map and a fishbone diagram, they were able to reduce the number of […]
The OSS Volt Process at the Ohio Office of Budget and Management was in need of improvement. There were a few issues with their procedure. OSS is barred from processing any vouchers for a week while the system is shut down in July. Captains spent the majority of their time pulling new work and distributing […]
Written by Brion