The City of Detroit needed to streamline their acquisition process (network, hardware and software) and reduce mean processing time from 74 days to less than 40 days, without compromising customer service or cost. There was inconsistent communication between the vendors, managers were using different processes and buyers were unclear about the process, timing, and expectations. […]
Applying lean to government is a movement in its early stages. Lean thinking applied to public service processes can help deliver more value to customers, namely citizens. Lean management makes work processes better so government becomes more effective and efficient. That means government should engage all public servants in lean thinking and practice to tap their creativity […]
Written by Brion