A lean event was conducted to look at the Iowa Utilities Board’s (IUB) current electronic filing process from the time a record is submitted through retention. The goal was to increase efficiencies, reduce process time from submission to user availability by 50%, and to achieve 100% compliance with retention standards. The event plan resulted in a […]
The event will deal with the Iowa Utilities Board (IUB) and Office of Consumer Advocate (OCA) billing process from the point assignable time is identified to the point payment from the industry is posted for receipt. The goal was to reduce the number of billing sheets errors and invoice errors to 0%, and meet the […]
Written by Brion