Kimberly Fleming works for the Retirement Team at King County in the state of Washington. The Position Eligibility Worksheet was a huge pain point for everyone involved in the Retirement Position Eligibility program. The team was tasked with creating value stream maps of processes within their department to identify waste. After reviewing the form with the 8 Wastes in mind, […]
To provide support for the vision of the “Best Run Government,” King County in Washington (near Seattle) felt that integrating Lean and process improvement concepts was a necessity. The message was that instead of accepting the status quo, leaders should be bold, challenge the process and work to make processes, products and services as good […]