Pennie Saum is a Process Improvement Program Manager at the Port of Seattle with over 20 years of experience in lean and is a certified Six Sigma Black Belt. She focuses on combining process improvement and people development to meet people where they are at. This helps them pull process improvement instead of pushing it […]
In this third and final post in this series about Nakano City Ward Office (see Part 1 and Part 2), learn how General Services on the 1st floor have completely redesigned the flow of work putting the customer at the center of the process and their goals for ongoing improvement. Read more at:Â http://kbjanderson.com/japan-gemba-visit-lean-thinking-in-government-part-3-redesigning-flow-and-customer-service-in-general-services/
Written by Brion
On the second part of my visit to Nakano City (see Part 1 and Part 3), I had a chance to visit two areas of the ward office to talk to the area managers and see first-hand the improvements they have put in place. As I wrote in my previous post, it was inspiring learn how a […]
Written by Brion
Less than a month before my family wrapped up our time in Japan last June, Tim Wolput of Lean Japan Study Tours invited me to join him on a day-long gemba visit to two different lean thinking Japanese organizations in Tokyo – a local government ward office and dry cleaner. I was particularly excited to […]
Written by Brion