Japan Gemba Visit: Lean Thinking in Government – Part 3

In this third and final post in this series about Nakano City Ward Office (see Part 1 and Part 2), learn how General Services on the 1st floor have completely redesigned the flow of work putting the customer at the center of the process and their goals for ongoing improvement. Read more at: http://kbjanderson.com/japan-gemba-visit-lean-thinking-in-government-part-3-redesigning-flow-and-customer-service-in-general-services/