Isaac Hughley, Process Improvement Specialist with the Indiana Department of Revenue presented at the monthly Indianapolis ASQ section meeting in September 2021. He discussed how kaizen events can be used in the public sector to address complex and unique challenges (especially during a pandemic). He shares an example of a kaizen event in which the […]
Sheilah “Paddy” O’Brien recently finished writing her latest book, “Facilitating Rapid Process Improvement Workshops (RPI), a Self-Study Guide for Lean Leaders.” This is a follow-on to her first book, “Lean for the Nonprofit, What You Don’t Know Can Cost You.” She briefly outlines the content of her book(s), and, through a casual interview format, share her […]
Written by Brion
Author Sheilah Paddy O’Brien has released a new book, Facilitating Rapid Process Improvement Workshops: The Self-Study Guide for Lean Leaders. The intent of the book is to be a guide for improvement facilitators of Rapid Process Improvement Workshops (aka kaizen events). She wants to give them a place to go after mastering the mechanics of […]
Written by Brion
Bill Wilbert has worked for the King County Wastewater Treatment Division for 17 years. He’s an Environmental Programs Supervisor for the division and manages the permitting and regulatory compliance workforce. Sandy Kilroy was the Assistant Director for the King County Wastewater Treatment Division. She’s been with Wastewater for a little over 5 years but within […]
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Jess Orr, an experienced process improvement facilitator at Envision Solutions was asked to assist with a local nonprofit that worked to provide food and shelter to the homeless population. She met with the executive director and shelter operations manager, and determined that there was a critical need to standardize and document the daily homeless shelter […]
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The OSS Volt Process at the Ohio Office of Budget and Management was in need of improvement. There were a few issues with their procedure. OSS is barred from processing any vouchers for a week while the system is shut down in July. Captains spent the majority of their time pulling new work and distributing […]
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Jeff Fuchs, Director of Maryland World Class Consortia shared a presentation he gave about the ways Lean can be applied to government and the environment. Topics include: Lean Culture History of Lean Lean in Government history Case Studies Michigan Department of Environmental Quality Minnesota Services for the Blind Jacksonville (FL) Sheriff’s Office State of New […]
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In 2014, the governor notified all agencies that he wanted to implement Lean at the State of Connecticut. Cheryl Cepelak had done some process improvement and organizational development work in the Department of Labor, and wanted to launch a similar campaign within the Department of Corrections (DOC). To help with the effort, they assigned Michael […]
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A lean event was conducted to look at the Iowa Utilities Board’s (IUB) current electronic filing process from the time a record is submitted through retention. The goal was to increase efficiencies, reduce process time from submission to user availability by 50%, and to achieve 100% compliance with retention standards. The event plan resulted in a […]
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The Newport News Police Department went through a kaizen event to help them improve their booking process. Their goal was to get police officers back on the street more quickly, in order to respond to community emergencies in a more timely manner. Changes that were made included: Move the booking process responsibilities from police officers […]
Written by Brion