During a Lean Talks presentation, Jeff Foster, the San Diego Zoo Global‘s Chief Director of Continuous Improvement, noted that although work for most people will not involve improving how pachyderm pods are swabbed, the same improvement principles apply such as supporting “process owners,” the people closest to the work. So when veterinarians had difficulty reaching […]
Jeff Foster, Director of Process Improvement at the San Diego Zoo, shares his thoughts on how they balance internal and external customer voices. “Internally we have two camps here you have the guest facing camp and the animal facing camp. Half the people in the organization have guest facing roles in some way, shape or […]
Written by Brion
Jeff Foster, Director of Process Improvement at San Diego Zoo Global first learned about Six Sigma while working in operations at Starwood in the hotel industry. He made a career change, and went over to the San Diego Zoo and started working in their wildlife section, where they’re trying to save animal species. He shares […]
Written by Brion
A case study was conducted at the San Diego Zoo Global to provide a better experience for the visitors, and a better life for the zoo animals by helping the organization into Lean thinking. Some of the huge mammals at the zoo (that are hard to treat) were carefully examined for how to improve the […]
Written by Brion