The City of Denver has a City ordinance that requires that a contractor is to be paid in 35 days or less after the receipt of the invoice, but sometimes they miss the mark. To facilitate a massive process improvement effort, over 45 Denver public servants got together from 11 different departments, facilitated 3 simultaneous […]
Presently, the Ohio Bureau of Workers’ Compensation mails paper invoices to employers. This require a lot of supplies and postage. The invoicing system also sends overlapping invoices to some employers, which creates confusion. Additionally, the invoice is difficult to understand. They created four goals to work on: Goal 1: They wanted to create a better […]
Written by Brion
An employee at the Public Works Finance & Administration Department, was in charge of invoicing and processing payments for residents. This employee also had Black Belt training. They noticed when customers sent in checks to pay their bill, some of them arrived in envelopes that were not addressed to the right person or to any […]
Written by Brion