Outagamie County in Wisconsin has various processes maintained by various departments to collect information on the vehicle fleet, like titles, insurance coverage and annual vehicle reports. The county wanted to review these processes to determine if the county is accounting for and reporting out this information in accurately and efficiently. The group Value Stream mapped […]
The Arizona Department of Economic Security was struggling to keep up with unemployment insurance benefit claims and calls to their support center. Before embarking on Project Lean, they were only answering 47% of the calls received, with average hold times of 100 minutes. The improvement team mapped the current state process, and removed waste and […]
Written by Brion