The Agency for Information Services and Systems (Agence des Services et Systèmes d’information – ASSI) is a government agency that has been engaged in the digital transformation of Benin since 2016. What were the problems? They struggled to develop clear objectives, standardize processes, better manage the different types of requests received, and measure the work […]
Ann Moses of King County government (in Seattle) talks about a unique lean Green Belt program that integrates Racial Equity and Social Justice. As one of her IT Department’s lead racial equity trainers, when Ann received her lean Black Belt she saw a deep alignment and affinity between lean values and racially equity and social […]
Written by Brion
The Algonquin College Lean effort, which began in 2005, continues to make inroads. An improvement team collected and analyzed data to gain a better understanding of demand patterns. This has allowed the department to maximize their outreach activities without increasing wait times for face-to-face sessions. Each year the College aims to start 12 -15 new […]
Written by Brion
The City of Coral Gables (FL) IT department worked together on response times and efficiencies with a Lean Six Sigma improvement project. The process empowered their team to look inward and outward, identifying opportunities that could make a difference over a short period of time. One initiative was to dedicate assigned IT liaisons to each […]
Written by Brion
Since October 2015, Brevard County (Florida) Government has worked on institutionalizing Lean Six Sigma as a way to help create a better tomorrow. Leading the Lean Six Sigma initiatives out of the County Manager’s Office is Special Projects Coordinator Katherine Wall. Lean Six Sigma successes to date include: The Development Application Process: Successfully reduced site plan […]
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The current minimum time frame for the processing of Section 248 and Act 250 permit applications is a 21-day turnaround, but it can be longer depending on the type of application. The process for soliciting comments on current applications involves a weekly email to over 200 staff, and does not receive prompt responses to these […]
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In this interview with Gemba Academy, John Vittner and Alison Fisher discuss how teams must show that they have implemented Lean into the process before applying and getting funding for any information technology (IT) solutions. They made this change to help incentivize agencies to collaborate with each other, instead of “automating the waste.” By implementing […]
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Alex Ogunji is a Master Black Belt with the Los Angeles County Registrar Recorder Clerk. To address financial variances between two different payment systems, and to reduce the time to reconcile the variances, he organized a cross-functional team across the three bureaus to create a Swimlane Map which would capture the whole payment process end-to-end. The activity […]
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Can Lean IT help a NGO make a better job? Grameen Foundation’s objective is to give opportunities to the poor so they can break the cycle of poverty. The NGO started by giving access to micro finance and then saw opportunity in mobile technology. And this is where Lean IT helped. Discover how in Dr Odeh’s […]
Written by Brion