Managing Demand Variation with Lean to Help Asylum Seekers to the Netherlands

The Dutch Immigration and Naturalization (IND) Agency in The Netherlands is seeing a significant increase in the number of refugees. This increase in tens of thousands of applications is due to the current geopolitical situation, with conflict and poverty ravaging several countries. They have embarked on a lean journey with an internal team and begun […]

Using Kaizen Events to Understand the Complex and Unique Challenges of the Public Sector with Isaac Hughley

Isaac Hughley, Process Improvement Specialist with the Indiana Department of Revenue presented at the monthly Indianapolis ASQ section meeting in September 2021. He discussed how kaizen events can be used in the public sector to address complex and unique challenges (especially during a pandemic). He shares an example of a kaizen event in which the […]

SimpleCitizen Software is a Solution Designed to Streamline the Pathway to Citizenship

SimpleCitizen is a cost-effective and easy-to-use alternative to help people apply or renew their green cards and seek legal citizenship. SimpleCitizen is a software that uses automation to make the process more efficient, saving immigrants time and money. In fact, one customer took the money he saved in legal fees and used his recently obtained […]