A community food bank in the United Kingdom (UK) utilized the DMAIC (Define, Measure, Analyse, Improve, Control) framework to eliminate handwritten expiration dates on tins, which clients viewed as a mark of stigma and embarrassment. After receiving training on process improvement from Martin Hayden of LearnSixSigma.co.uk, the warehouse manager agreed to work on an improvement […]
Tehseen Lazzouni is a Lean Six Sigma Green Belt and Financial Analyst in the Chemistry & Biochemistry Department at UC San Diego, one of the world’s leading public research universities. Quarterly reports were taking Tehseen 16 days, a process seen as taking too long. She listened to her customers and completed a Voice of Customer […]
Written by Brion
Due to an increased number of incident reports being submitted over a 6 month period at Cape Cod Child Development, Lesley Guertin and her team of problem-solvers set out to identify the root causes of the issue and improve the process. Goal Statement:Â To decrease the number of incident reports from 30 to 15 a month […]
Written by Brion