Connecticut Improves its SNAP Timeliness Rate from 57% to 99%

The Department of Social Services (DSS) for the State of Connecticut partnered with Change & Innovation Agency (C!A) to embark on an effort to redesign its business/eligibility processes with the goal of increasing its staffing capacity to withstand workload increases and program complexity. As-is process mapping was conducted, barriers and bottlenecks were identified, and new […]

DEEP Improves Multi-Family Residential Building Weatherization and Energy Efficiency – Gemba Academy

Research analyst Brian Biernat from the State of Connecticut Department of Energy and Environmental Protection (DEEP) is interviewed by Ron Pereira from Gemba Academy about how his department looked to streamline the process for providing funding to multi-family residential building owners to help weatherize and save energy for their residents. They conducted a week-long lean […]

21st Century Dept of Motor Vehicles in State of Connecticut – Gemba Academy

The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]

State of Connecticut Successfully Combines Lean and IT Together

In this interview with Gemba Academy, John Vittner and Alison Fisher discuss how teams must show that they have implemented Lean into the process before applying and getting funding for any information technology (IT) solutions. They made this change to help incentivize agencies to collaborate with each other, instead of “automating the waste.” By implementing […]

History of Lean in State of Connecticut Office of Policy and Management (OPM) – Gemba Academy

Their history of Lean in this department went back to Total Quality Management (TQM) in the 1990’s, where they started to map out processes to identify improvement ideas. However, what was missing from TQM was the leadership commitment and employee involvement in the improvement work. There was a $7B deficit that drove the need to […]

Lean in Government at the State of Connecticut

Ron Pereira of Gemba Academy participated in Connecticut’s statewide Lean Showcase for 2016, held at the Connecticut State Capitol. He met with several of Connecticut’s officials and other state employees to discuss their governmental Lean journey and recorded interviews and sessions about LeanCT improvement projects. Links below will go to a summary article about each […]