As process improvement consultants, we are used to dealing with profit margins, customer satisfaction, efficiency, yields and cycle times. But what happens when you step into the public sector, where success is measured in policy outcomes, equity, long term impact (years or decades into the future), transparency and compliance? Terra Vanzant Stern’s Government in Motion: […]
The winners of this year’s Tom Clements Better Government Awards were announced. The award recognizes individuals and teams that go above and beyond to make Colorado a better place. The Tom Clements Award highlights the work of those who have elevated the performance of state government and strive to leave Colorado’s government better than they […]
Written by Brion
The Finance Department for Outagamie County in Appleton, Wisconsin, chose to examine how they dispose of surplus property for their LEAN project. Value stream mapping was used to visualize the length of each process and how much staff time was involved. After that, some of these implements were made: The Surplus Items listing on the intranet was […]
Written by Brion
Approving a commodity – a plant or plant products – for entry into the US requires identification of exotic pests associated with it in its country of origin, analysis of those pests and a mitigation plan to control them as the commodity moves along its path to the consumer. To safeguard US agriculture and natural […]
Written by Brion
Here are 5 tips from Lean Six Sigma experts that will make your Continuous Improvement efforts in government easier and more successful. Start Lean Six Sigma Training With Your Frontline Employees Stop Trying to Run a Lean Six Sigma Program Part Time Change Behaviors & Celebrate Success Make Lean Six Sigma Part of Your Culture Share Lean […]
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by Brion Hurley Kieran Mohammed started his Lean Six Sigma journey as an operations manager in manufacturing. His early years taught him how performance success relies on the development of and collaboration with people. Along with his experience as a performance improvement consultant and program analyst in government, he has tailored his own unique approach […]
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Chris Franco was a Lean Six Sigma Green Belt and Special Projects Coordinator at King County in the state of Washington. His team at King County decided it was time to focus on the Special District Fund Request Process. It was a painful process for the customer which made it a great opportunity for improvement. […]
Written by Brion
The Government of the District of Columbia’s Department of Human Services (DHS) selected Change & Innovation Agency (C!A) to help design, develop, and deploy new practices for its human services programs in an effort to realize process efficiencies in its operations, as well as improve accuracy. C!A assessed DHS’ existing practices and redesigned the process solutions, while […]
Written by Brion
A Fort Collins Citizen Survey ranks the city in the top 10 percent of cities nationally for the following measures: best place to live, best place to work, quality of culture and recreation, availability of job opportunities, air quality, and attractiveness. It ranks in the top 1 percent in quality of drinking water and emergency […]
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Applying lean to government is a movement in its early stages. Lean thinking applied to public service processes can help deliver more value to customers, namely citizens. Lean management makes work processes better so government becomes more effective and efficient. That means government should engage all public servants in lean thinking and practice to tap their creativity […]
Written by Brion