Ken Maynard presented a webinar with GoLeanSixSigma.com. He discusses the challenges in the current state, and how Lean Six Sigma in government differs from business. He walks you through the steps of creating a “Money Machine” within your government organization by treating projects as strategic financial assets. Learn more at https://goleansixsigma.com/webinar-process-improvement-in-government-using-lean-six-sigma/
Here are 5 tips from Lean Six Sigma experts that will make your Continuous Improvement efforts in government easier and more successful. Start Lean Six Sigma Training With Your Frontline Employees Stop Trying to Run a Lean Six Sigma Program Part Time Change Behaviors & Celebrate Success Make Lean Six Sigma Part of Your Culture Share Lean […]
Written by Brion
Bill Wilbert has worked for the King County Wastewater Treatment Division for 17 years. He’s an Environmental Programs Supervisor for the division and manages the permitting and regulatory compliance workforce. Sandy Kilroy was the Assistant Director for the King County Wastewater Treatment Division. She’s been with Wastewater for a little over 5 years but within […]
Written by Brion
IT Service Manager Lynn Underwood and Strategic Initiatives Analyst Matt Helton teamed up to tackle the problem as part of their Green Belt Certification at the University. After measuring the end-to-end prep time for nine separate Yellow Belt Classes, they found it ranged from 6 to 8 hours and averaged about 7 hours. Their Sponsor, Senior Director […]
Written by Brion
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages. Mortgage payment deadlines were being mailed, but due to outdated information in their system, many taxpayers weren’t receiving these notices. Mail blow backs were likely responsible, which are are any returned mail that was unable to […]
Written by Brion
Kara Cuzzetto is a Lean Specialist at King County and previously worked in Healthcare where she became Lean certified. The Wastewater Division process for Procurement Contracts took over 300 days to complete and team members didn’t fully understand the entire process. The team performed a Gemba Walk, created a Process Map which allowed them to understand the whole […]
Written by Brion
Chris Franco was a Lean Six Sigma Green Belt and Special Projects Coordinator at King County in the state of Washington. His team at King County decided it was time to focus on the Special District Fund Request Process. It was a painful process for the customer which made it a great opportunity for improvement. […]
Written by Brion
UC San Diego students’ accounts were being sent to collections before they ever received Final Notice Letters—leaving them no time to react. The time it took the Student Business Services Department to produce, stuff and mail Final Notice Letters varied greatly, with a median of 415 minutes. They eliminated unnecessary process steps, reduced the wastes […]
Written by Brion
Danielle Hinz is the Chief Procurement Officer for King County, Washington. She had a very small experience with Lean in the organization where she come from in Colorado. But it was nothing like what they were doing in Finance and Business Operations (FBOD). There was already a framework of visual management and visual control whiteboards that […]
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The TVA had a challenge to reduce their non-fuel Operations and Maintenance spending $128 million in four years to reach top quartile spend. Each plant manager was accountable for their budget and they were welcome to use Lean Six Sigma but only if they wanted to use it. Bill saw it as his job to make sure […]
Written by Brion