Business leaders in Grand Rapids challenged Mayor George Heartwell about his use of Lean to manage a large budget. He asked his Chief Deputy Officer Eric DeLong to come up with a plan. They started with 3 value streams: They received support from St. Mary’s Hospital to accelerate their progress. After the VSMs, they looked […]
The City of Grand Rapids, Michigan, has embarked on a lean journey that has freed up limited resources and improved customer service. Lean success stories at manufacturers and other businesses in the region, including a local hospital, caught the ears of both Mayor George Heartwell and City Manager Kurt Kimball. After further research, and conversations […]
Written by Brion