Lisa Earls is the Senior Operational Improvement Consultant at the University of Michigan. She spent almost 5 years at the University of North Dakota before taking this new role in 2019. We discuss how she is helping teach and coach staff at the University of Michigan on lean principles using Everyday Lean Ideas and Daily […]
Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]
Written by Brion
Here are 5 tips from Lean Six Sigma experts that will make your Continuous Improvement efforts in government easier and more successful. Start Lean Six Sigma Training With Your Frontline Employees Stop Trying to Run a Lean Six Sigma Program Part Time Change Behaviors & Celebrate Success Make Lean Six Sigma Part of Your Culture Share Lean […]
Written by Brion
An employee in the Denver Department of Finance, took a Black Belt Training and immediately started innovating and changing the way the City and County of Denver, and its employees, solve problems. One of the first things he did was improve the Conference Room Scheduling Process in Denver’s Wellington Webb Building (Webb Building). Conference rooms […]
Written by Brion
Brion Hurley gave a presentation on how to improve employee engagement through structured management systems from Lean. The talk was given at the Deconstruction and Reuse Conference (hosted by Build Reuse) in Pittsburgh, PA. He shared experiences working with reuse nonprofit organizations like ReStore and The Rebuilding Center. He gave recommendations to organizations on how […]
Written by Brion
Kara Cuzzetto is a Lean Specialist at King County and previously worked in Healthcare where she became Lean certified. The Wastewater Division process for Procurement Contracts took over 300 days to complete and team members didn’t fully understand the entire process. The team performed a Gemba Walk, created a Process Map which allowed them to understand the whole […]
Written by Brion
Chris Franco was a Lean Six Sigma Green Belt and Special Projects Coordinator at King County in the state of Washington. His team at King County decided it was time to focus on the Special District Fund Request Process. It was a painful process for the customer which made it a great opportunity for improvement. […]
Written by Brion
Danielle Hinz is the Chief Procurement Officer for King County, Washington. She had a very small experience with Lean in the organization where she come from in Colorado. But it was nothing like what they were doing in Finance and Business Operations (FBOD). There was already a framework of visual management and visual control whiteboards that […]
Written by Brion
Prior to making changes to the way unemployment applications were handled, it would take 5 or more days to get a decision and payment to those in need. Often times, applicants would have to call back to check the status, and request that their application be escalated. After a series of kaizen events, where they […]
Written by Brion