After 31 years in the Office of Policy and Management, Sandra Huber shares her reflections on how work has changed over that time, and how Lean has played a part in recent changes. She wanted to streamline the process to distribute grants and funds to local cities. They mapped the process and identified legislative requirements […]
In this interview with Gemba Academy, John Vittner and Alison Fisher discuss how teams must show that they have implemented Lean into the process before applying and getting funding for any information technology (IT) solutions. They made this change to help incentivize agencies to collaborate with each other, instead of “automating the waste.” By implementing […]
Written by Brion
Their history of Lean in this department went back to Total Quality Management (TQM) in the 1990’s, where they started to map out processes to identify improvement ideas. However, what was missing from TQM was the leadership commitment and employee involvement in the improvement work. There was a $7B deficit that drove the need to […]
Written by Brion
Ron Pereira of Gemba Academy participated in Connecticut’s statewide Lean Showcase for 2016, held at the Connecticut State Capitol. He met with several of Connecticut’s officials and other state employees to discuss their governmental Lean journey and recorded interviews and sessions about LeanCT improvement projects. Links below will go to a summary article about each […]
Written by Brion
The State of Connecticut Department of Administrative Services (DAS) established a lean facilitator role to help expand the use of Lean in their organization to better serve other agencies and taxpayers. Jason Crisco describes the steering committee (DAS Lean Council) they set up, and some of the projects and events they have worked on in […]
Written by Brion
The Department of Administrative Services is responsible for setting policy for statewide travel across all agencies, and they needed to have processes that were updated to the 21st century, as many were outdated and burdensome. There was resistance to spending an entire week in a lean event, especially when dealing with staff shortages. However, they […]
Written by Brion
The Procurement office within the Department of Administrative Services in the State of Connecticut actually began its improvement journey in the late 1990’s with a paperless effort. In 2013, IT procurement was taking too long and with a recent merger, a lean event was coordinated. They had lots of success in the first official event, […]
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Commissioner Melody Currey explains the functions of the Department of Administrative Services, and how they started their lean journey. Her previous experience at the Department of Transportation (DOT) was valuable to selling the program to the staff. She shares how it brings people together to understand how their whole process works, and how they can […]
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Adrienne Allen and Elizabeth Rivera share their thoughts about a kaizen event they participated in with the Department of Corrections. When inmates are incarcerated, their personal property is collected and stored at each facility. Each facility works under the same policies, but implement it in different ways. They were looking to streamline the process using […]
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The department was looking to reduce their expenditures through efficiency. They performed a week-long kaizen event using the current state value stream map format. They also found that they build stronger relationships with other participants in the event. You can hear more about the lean event by watching the video called “DOC Spending Money Right” […]
Written by Brion