Staff at the Colorado Department of Transportation (CDOT) share how their Process Improvement program came to be, how it has changed, and some of the challenges they’ve faced. This episode covers the following topics: Their backgrounds (1:29) Their journeys with CDOT (3:20) Their approach (7:43) Facing resistance (9:20) Change management (10:46) Making it happen (15:42) […]
Justin Kenney works for the state of Vermont as a Budget and Performance Analyst, explains how he and his team leverage continuous improvement at the government level. He shares an example of moving away from a paper-based employee donation process to an automated online process. They also discuss the Department of Motor Vehicles (DMV) experiences […]
Written by Brion
This is the audio of a presentation given by Fire Captain Brad Brown at the 2017 Lean Municipal Government Forum in Grand Rapids, Michigan. Brad shared how the fire department’s use of A3 thinking has yielded real, powerful results. One of the fire prevention projects (shared in the downloads) has led to reduced “on scene” […]
Written by Brion
On the Gemba Academy podcast, Ron Pereira interviews Jacob Stoller and Mauricio Miller. They look at the approach taken in California to address poverty through the Family Independence Initiative, and how a lean-like approach can be used to create real social change for those in need. They review the approach taken by Mauricio, and explain […]
Written by Brion
Business leaders in Grand Rapids challenged Mayor George Heartwell about his use of Lean to manage a large budget. He asked his Chief Deputy Officer Eric DeLong to come up with a plan. They started with 3 value streams: They received support from St. Mary’s Hospital to accelerate their progress. After the VSMs, they looked […]
Written by Brion
Episode 191 of Gemba Academy podcast is an interview with Renée Smith, a Lean Transformation Services Director for the State of Washington. Renée shared her fascinating findings on fear, love, and their roles in continuous improvement. She shares her background, the history on the successful lean journey taking place with Results Washington, and the role of […]
Written by Brion
DEEP Improves Multi-Family Residential Building Weatherization and Energy Efficiency – Gemba Academy
Research analyst Brian Biernat from the State of Connecticut Department of Energy and Environmental Protection (DEEP) is interviewed by Ron Pereira from Gemba Academy about how his department looked to streamline the process for providing funding to multi-family residential building owners to help weatherize and save energy for their residents. They conducted a week-long lean […]
Written by Brion
Environmental analysts Elaine DeSalvo and Brent Madho from the State of Connecticut Department of Energy and Environmental Protection (DEEP) discuss improvements made in 2015 to reduce times by 20% in the application review process. A weeklong lean event was conducted, and actions were implemented over the next year. Process steps were reduced by 34% (too […]
Written by Brion
The State of Connecticut Department of Motor Vehicles (DMV) shares some lean improvements at the 2016 Lean Showcase with Gemba Academy. Johnnine Dominique and Cindy Zuerblis summarize the work done over the past 6 years to modernize operations and move services online (taxes, dealer registration, suspension fees, license appointments) to reduce waiting time and transportation. […]
Written by Brion
In 2011, legislation was passed to spearhead lean thinking across the State of Connecticut. The program was originally rolled out by April Capone in 2012 with the assistance of the Lean Enterprise Institute (LEI), and a full-time role position was created and filled in Nov 2013 by Alison Fisher. Ron Pereira from Gemba Academy attended […]
Written by Brion