The team wanted to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. They created a Future State Map of what they wanted the process to be […]
The Ohio Department of Education and Office of Professional Conduct had cases that were remaining open too long, as long as 18 months. This delay was causing an increase in volume for the incoming referrals and the process is not scaled to handle the volume increase. Many current processes were antiquated and duplicated among different […]
Written by Brion
Change was needed at the Ohio Department of Mental Health and Addiction Services because there was no standard process for their orientation, screening, assessment and treatment plan. Current and future state mapping was conducted to identify improvement opportunities. Ideas were brainstormed and organized using an Affinity diagram, and included orientation training, visualizing the waiting list, […]
Written by Brion