The city of San Francisco has a food stamps program called CalFresh. Staff from SF BenefitsNet, the City agency that administers CalFresh, worked over three days to improve their processes. Their initiatives included: making forms easier for clients to understand creating lobby posters so clients know what documents they need removing unneeded, confusing materials from […]
One of our most fantastic stories is about our partnership with Trinity Rescue Mission (TRM), and increasing participation in their Lifeline program. After careful study of the program organization and interviews with participants, the project team suggested policy and procedural changes. With TRM’s implementation of these improvements, participation in the Lifeline program increased to 75 […]
Written by Brion