Leaning Out Disaster Relief

by Brion Hurley In the wake of Hurricane Katrina, Mark Novak quickly joined a disaster relief trip to help rebuild communities in Mississippi. He soon found out there were many frustrating aspects of the process that needed to be addressed; supplies were scarce or late to arrive, communication of problems were accomplished too late in the […]

Lean Thinking and Lean Government – Maryland Dept of Environment

Jeff Fuchs, Director of Maryland World Class Consortia shared a presentation he gave about the ways Lean can be applied to government and the environment. Topics include: Lean Culture History of Lean Lean in Government history Case Studies Michigan Department of Environmental Quality Minnesota Services for the Blind Jacksonville (FL) Sheriff’s Office State of New […]

CEA Showcase: Reducing Homelessness with Trinity Rescue Mission

One of our most fantastic stories is about our partnership with Trinity Rescue Mission (TRM), and increasing participation in their Lifeline program. After careful study of the program organization and interviews with participants, the project team suggested policy and procedural changes. With TRM’s implementation of these improvements, participation in the Lifeline program increased to 75 […]

Orlando IISE chapter brings industrial engineering to Give Kids the World

Central Florida professional and student chapters of IISE volunteered to decorate the Give Kids the World Village for Christmas. Along with this annual tradition, the volunteers provide industrial engineering support for the village, which treats children with life-threatening illnesses and their families to fantasy vacations. IISE’s Central Florida chapter has spent the last two years […]

University of North Florida, Community Excellence Alliance help nonprofits learn to do more with less

Like many community-service organizations, Trinity Rescue Mission was hurting. It was 2011. The economy had not recovered from the recession. Providing food, shelter and hope for homeless people in Jacksonville was harder than ever. “We needed help,” says Matt Heavener, Trinity’s development director. To Trinity’s rescue came a brainy collaboration of servant leaders and college […]

The City of Coral Springs receives National Quality Award

In 1993, the City of Coral Springs, in Florida, began its journeyto be a high-performing “municipal corporation,” a city government following a corporate management model. And, much like a business, Coral Springs is customer focused and data driven. The city’s organizational culture is reflected in its four core values: Customer focus—demonstrate a passion for customer service Leadership—establish […]