Reducing Late Approvals by 81% at UC Davis

Kymberly Epperson and Darlene Schlueter set out to streamline the food event registration process at UC San Diego to ensure campus compliance, food safety and higher customer satisfaction. After research, Kymberly and Darlene found: Users reporting the online registration system to be complex and burdensome, impacting the customer experience. Big dining events, or barbecues are required […]

Leaning Out Disaster Relief

by Brion Hurley In the wake of Hurricane Katrina, Mark Novak quickly joined a disaster relief trip to help rebuild communities in Mississippi. He soon found out there were many frustrating aspects of the process that needed to be addressed; supplies were scarce or late to arrive, communication of problems were accomplished too late in the […]

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