Jim Shoemaker is streamlining a process to help King County landlords register as suppliers to veterans. The process required veterans to fill out 18 pages of documentation to verify landlords. Then staff had to process those 18 pages, if there was any missing information, it resulted in multiple delays. A “Virtual” walk exercise revealed they […]
To provide support for the vision of the “Best Run Government,” King County in Washington (near Seattle) felt that integrating Lean and process improvement concepts was a necessity. The message was that instead of accepting the status quo, leaders should be bold, challenge the process and work to make processes, products and services as good […]
Written by Brion